Order Cancellation Policy

Order Cancellation Policy

In case you want to claim a refund from Aasme Asma, kindly follow below given steps:

• Contact our customer care via WhatsApp/ Email Id or reach out to us on: info@aasmeasma.com
• Provide our customer care staff with your order number and original order confirmation receipt sent to you via email, proof of payment Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
• Submit a request and a detailed reason/complaint/issue for requesting for a Refund claim.
• Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
• If the refund is approved, you will receive a refund within 10-12 working days from the date of the approval of the refund.
• In case of rejection, our customer support team will reach out to you with a detailed explanation.